Purchase a tablet for your contact and fund their media account. I sent 10 stamps to my loved one and the app deducted the stamps from my balance but never sent them to my loved one.
I called customer service and they told me my loved one had to put in a work order ticket and that was back in June. Issue is still not resolved. They want too much info and all JPay is, is a money making scheme. Fix your app!! I have been using the JPay App for a few months now to communicate with my loved one and I find it very invasive.
They want to track your location for every little thing. For example, you have to allow the app to see your location just to view how many stamps you have left.
I agree with the person who left the January 5th review stating that visually the app needs major work. Most of the time I just use the JPay website. There are times I have wanted to send just one picture to my loved one but JPay requires you to write something in the email also just to get another stamp out of you.
I do not like that every single picture cost a stamp so if you have multiples 10 stamps can be gone within just one day including a letter. I absolutely think they need to improve the type of pictures you can upload. I avoid using JPay as much as possible because the app needs major work and it is a money guzzler.
You are better off sending your loved letters and pictures through the mail. At least when the JPay site goes down they can still view their pictures and letters because as the other reviewer stated JPay will not send the users ANY kind of communication when the app has issues.
Honestly I probably will be deleting the app sooner than later. Depending on circumstances, this can sometimes take our system a little while, but never more than 24 hours. If you believe we have not charged your card within this period, please call customer service so we can check on the transaction for you. You can only use one card per transaction.
However, we do allow you to have multiple cards on your account so you can manage your finances better and decide which card to use for which transaction.
Be sure to check the information closely and enter your name, address and other information EXACTLY as it appears on your bank statement. Log into your JPay. You can also contact our customer support team by using the online Customer Contact form. Be sure to select "Billing and Payments" as your subject line. To find the closest location to you, visit www.
Call our live agents so we can ask the bank to release these funds back in to your account. Our fees and prices depend upon the correctional agency or facility and upon the method of payment used. For instance, fees on payments made online through jpay. For a list of prices and availability, visit www. Send Money is a JPay service that lets the friends and family transfer money directly into an incarcerated's trust account.
This service also allows offenders, parolees, and probationers to make their community corrections payments. To send money to an incarcerated individual, you first need to open a free account with JPay. You can also call a live agent to help you through the process. Be aware that the fees for sending money online are lower than over the phone. To make a payment, you first need to open a free account with JPay. You can send money over the phone by talking to a JPay representative.
Call 1 JPay and we will be happy to assist you. You can have multiple incarcerated individuals associated with your JPay account. Transfer categories are only available in some states. These states have different accounts for "spendable" funds a commissary account, for instance and dedicated funds for specific purposes "Medical", "Dental" and "Travel" are common. In those states where it is available, you can select which account to send money to by choosing a transfer category. Many offenders have multiple types of payments to make.
You can designate what kind of payment you are making by selecting a payment category. Incarcerated individuals are not allowed to handle cash directly, so any funds sent to them while they are incarcerated are generally placed in a commissary or spendable account.
This account is similar to a bank account, and allows an individual to buy products and services from the facility commissary. Please make sure you write it down for further reference. In rare instances, your credit card and our payment processor have trouble communicating. When this happens, our system waits and tries to process your payment a little later.
If you see this message, DO NOT attempt to process a second payment as your card may be charged twice. JPay generally transmits payments within one to two business days, with the exception of lockbox money order payments, which are generally processed within ten business days of receipt of the money order by JPay. While JPay will process payments within these time frames, the correctional institution may take additional time in posting those payments to the individual's trust account.
Community corrections payment availability varies according to each agency and depositor verification. You can log on to your JPay account and see the status of your transaction anytime by clicking on "Send Money" then on "Transfer History" The status will appear to the right of the transaction.
Locate the transaction you wish to cancel in "Transaction History" and click "Cancel". If you do not see a "Cancel" button, the funds have already been sent, and can no longer be cancelled. You can send money or make a payment using cash by visiting any MoneyGram location worldwide. Ask the representative for instructions on how to send money to an incarcerated individual or make a payment through JPay. JPay lobby kiosks also accept cash. Yes, by sending money using cash you will be provided with a receipt of your transaction.
Please submit a written request using the online Customer Contact form. You can set up recurring payments through your JPay. A live customer service agent can also set up recurring payments for you. You can also call a live agent to help you through the process, but remember that the fees for making payments online are lower than over the phone. You can make a payment over the phone by talking to a JPay representative. Not yet, but we are hoping to introduce a check-in service in the near future.
Most incarcerated individuals receive their email within 24 to 48 hours, and many can respond electronically as well. Individuals receive their email according to a schedule set by their facility, and emails are subject to the same rules that apply to traditional mail.
To send or receive Emails you need a JPay. Like regular postage stamps, every Email you send requires a JPay stamp. The longer the Email, the more stamps you will need to successfully send it.
Attachments, photos and VideoGrams also require stamps to be sent. One virtual JPay stamp will let you type up to characters, which is the equivalent of about 6 pages of handwriting. The cost of stamps varies according to the facility; some facilities offer stamp subscriptions. Stamp prices can be viewed by going to JPay. Stamps only expire in selected states.
Please go to JPay. You can send an Email by following these 3 simple steps: Open a JPay. A list of prior stamp purchases can be viewed by clicking "Purchase History" under the eMessaging tab on JPay. You can also submit a written request using the online Customer Contact Form. Depending on the agency, for the price of one extra stamp you will be able to attach a photo to your Email.
VideoGrams are part of JPay's Email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an inmate. Go to the Send Mail page for more information about sending messages to inmates. Per DOC Policy Email will be translated using a translator available on the JPay system. The chart below shows the distribution of electronic messages as of Friday, November 12,
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